SHIPPING - WE SHIP WORLDWIDE
All orders are shipped internationally from Tokyo, Japan using Japan Post mail services.
Shipping cost is determined by weight of the package and destination and delivery times depend on the shipping option you select.
MIKE NEXT carefully packs and ships each order within 5 business days of purchase.
*Order processing time may take longer when the demand is more than expected.
If you would like to expedite your order processing time, please leave the message in the special instruction box upon checkout or email us.
Shipping includes handling fee.
All custom duties and taxes are the responsibility of the customer.
STANDARD DELIVERY TIME
Please note that due to the COVID-19 pandemic delivery times are taking longer than standard delivery times shown below.
Delivery times are not guaranteed during these times.
EMS: 3-5 business days
All lead times shown above are estimates through third party shipping company Japan Post, and UGUISU is not responsible for any delays. MIKENEXT is not responsible for any import taxes or duties imposed by the country of import.
Delivery time may be longer for destinations in rural areas.
Please know that there can be delays due to customs and/or duty regulations and procedures. Delivery times may take longer than above standard times, particularly before and during Christmas and other holiday periods.
If you would like your order to be processed sooner or have any special instructions/requests, please feel free to email us and we will do our utmost to accommodate your request.
INTERNATIONAL SHIPPING OPTIONS
We currently offer the following shipping options and you can choose your preferred way of shipping. All shipment will be carried by Japan Post and then to be handed over to the postal service in the country of the recipient.
[ EMS ] - Full tracking, Signed for, Insured / 3-5 business days
If the package is stopped at customs it can take longer than the above standard delivery time (especially for deliveries in the Europe), and in some countries the package gets delivered only after you pay the custom fee. Custom fee and any other taxes are to be paid to your country and we are not responsible for this.
[ FOR ALL SHIPPING OPTIONS]
*Some items can not be shipped to certain countries due to the conditions set with the makers and in this case it is shown in each product page. If items specified as unavailable for shipment to the country is ordered for applied address, your order may be canceled.
*We can not ship items to package forwarding companies. If you placed your order with the shipping address being a forwarding company we will email you and ask for another address or we may have to cancel your order.
*When you place multiple orders separately for the same shipping address, we may combine shipments into one shipment.
All international shipping is calculated by weight of the package and the rate starts from $6.
You can use Shipping Calculator to find out the estimated costs for available shipping option for your order before check-out. Shipping Calculator is in the cart page just below "Check out" button.
You may be required to pay customs and duties for your parcel upon arrival. These charges are payable by you not by MIKENEXT.
Whether you will be required to pay customs fee or not, or the amount of fee you will be charged will depend on the total amount of purchases and other rules set by each country. This also applies to gifts.
*As of July 1st 2021, customers in EU will be charged VAT when shopping online and importing goods from outside of EU. This is responsible of customers' when receiving orders from MIKENEXT above €22 including gift orders.
If you refuse to pay this and parcel is returned to us, we can only refund the amount for the merchandise total and shipping and gift wrapping are non-refundable.
We use Shopifypayment or PayPal for processing payments*. Customer can choose whichever way they would like to use. The data you enter on our checkout is transferred directly to Shopifypayment or PayPal, and is not stored by us.
*From June 1, 2021 we will no longer use PayPal to collect online payment. Customers can use all kinds of credit cards regardless of the country where they are issued with Shopifypayment .
Some countries may charge customs and duties for your purchased items upon arrival to your country. These charges are payable by you not by MIKENEXT.
All orders are processed in USD. While the content of your cart is currently displayed in USD, however you will be charged in your default currency converted from USD.
RECYCLING PACKING MATERIALS
As we care about the environment and we try not to waste as much as we can, we may reuse/recycle materials such as cardboard boxes, papers, air cushions to pack and ship orders placed with MIKENEXT. If you would NOT like to receive your order packed in these recycled materials please let us know and we will avoid using them for your order.
We try avoiding to use these recycled materials for gift orders which are to be shipped directly to another shipping address to the billing address.